Last updated: 12 November 2026
This privacy policy explains what personal information Bala Voucher collects when you use this website, why we use it, who we share it with, how long we keep it and the rights you have. It applies to everyone who visits the site, whether or not you get in touch with us.
1. Who we are
Bala Voucher (“we”, “us”, “our”) runs this website, which lists discount codes and deals from UK retailers. Bala Voucher is a trading name of BALA TECH LTD, a company registered in England and Wales (company no. 17575934). Registered office: 8A Cameron Road, Ilford, IG3 8LA, United Kingdom. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, BALA TECH LTD is the controller of the personal information described in this policy. You can reach us about anything in this policy using the details below.
Contact
- Operator: BALA TECH LTD (trading as Bala Voucher), registered in England and Wales, company number 17575934
- Message us: use our contact form
- Postal address: 8A Cameron Road
Ilford
IG3 8LA
United Kingdom
2. The information we collect
Information collected when you browse
Like most websites, our site and our hosting provider automatically record some technical information when you visit. This can include your IP address, the type of browser and device you use, the pages you view, the page that referred you to us, and the date and time of your visit. We use this to keep the site running, secure and free from misuse.
Information from analytics
If you accept analytics cookies, we use WordPress.com Stats (part of Jetpack, provided by Automattic) to understand how many people visit the site, which pages they look at and where they came from. We see this as totals and trends, not as a profile of you. If you reject analytics cookies, the statistics script does not run. See our cookie policy for details.
Information when you click through to a retailer
When you select “Get code”, “Get deal” or a link to a store, you pass through a short link on our site and on to the retailer, usually by way of an affiliate network. We keep an anonymous count of clicks for each offer and store, which does not identify you. The affiliate network records the click on its own systems, usually with a cookie, so the retailer knows you came from us. More on this in section 4.
Feedback on codes
If you answer “Did this code work?”, we add your answer to an anonymous count for that offer. Your browser also remembers that you have answered, so you are not asked again. We do not link the answer to you.
Information you give us
If you email us or send a message through the contact form, we receive your name, your email address, the content of your message and anything else you choose to include. We do not offer user accounts.
Newsletter
If you subscribe to our newsletter, using the box at the bottom of our pages, we collect the email address you enter. We also keep the date and time you subscribed, the page you subscribed from and the wording you agreed to, so that we have a record of your consent. We use your email address only to send you our newsletter of voucher codes, deals and saving tips. We do not sell it, and we do not share it with retailers.
To protect the form from automated spam sign-ups, we briefly keep a scrambled (hashed) version of your IP address, for no more than one hour. The newsletter form does not set any cookies.
How to unsubscribe or ask for deletion. Every newsletter email includes an unsubscribe link. You can also contact us using the details in section 1 and ask us to unsubscribe you or to delete your details. We will remove your email address from our list promptly, and within one month at the latest.
We do not ask for, and do not want, payment details or sensitive information such as health data. Any purchase you make happens on the retailer’s own website, under the retailer’s own privacy policy.
3. How we use your information and our lawful bases
UK data protection law requires a lawful basis for each use of personal information. These are the purposes we use it for and the basis we rely on.
| Purpose | Information used | Lawful basis |
|---|---|---|
| Running the website, keeping it secure and preventing abuse | Technical and log information | Legitimate interests: providing a working, secure website |
| Measuring how the site is used so we can improve it | Analytics information | Consent, given through the cookie notice |
| Sending you our newsletter | Email address, sign-up date and time, and the record of your consent | Consent, given when you subscribe. You can withdraw it at any time by unsubscribing |
| Protecting the newsletter form from spam sign-ups | A hashed version of your IP address, kept for up to one hour | Legitimate interests: keeping the form and our list free from abuse |
| Sending you to a retailer and earning commission on purchases | Click information held by affiliate networks | Legitimate interests: funding a free service through affiliate commission |
| Keeping offers accurate using your “Did this code work?” feedback | Anonymous feedback counts | Legitimate interests: keeping listings accurate |
| Replying to your messages and dealing with requests or complaints | Contact details and message content | Legitimate interests: answering the people who contact us |
| Keeping records and meeting legal, tax and accounting duties | Relevant records | Legal obligation |
| Sending marketing emails, if we offer them in future | Email address | Consent, which you can withdraw at any time |
Where we rely on legitimate interests, we have considered whether our interests are outweighed by your rights and have concluded that they are not, because the information involved is limited and is what you would reasonably expect a website like ours to use. You can object to this use at any time (see section 8).
4. Affiliate links and how we earn money
Bala Voucher is free to use. We are paid a commission by some retailers, through affiliate networks such as Awin, CJ and Impact, when someone follows a link from our site and then buys something. The price you pay is the same.
To make this work, the affiliate network sets a tracking cookie, or uses similar technology, when you follow the link. When you complete a purchase, the retailer reports the sale to the network and the network tells us that a sale came from our site, with details such as the date, the order value and the commission. We do not receive your name, address or payment details from these reports.
The affiliate networks and retailers decide how their own tracking works and are responsible for it. You can read how they use personal information in their privacy notices, for example Awin, CJ and Impact.
5. Who we share information with
We do not sell your personal information. We only share it where we need to, with:
- our hosting and analytics provider, Automattic (WordPress.com and Jetpack), which processes information for us under its own terms and privacy policy;
- affiliate networks and retailers, which receive click and sale information as described in section 4;
- our email provider, when you write to us;
- an email service provider, if we use one to send the newsletter, which acts only on our instructions;
- professional advisers such as accountants and lawyers, where needed;
- the police, regulators or courts, where the law requires it or to protect our rights or the safety of others;
- a buyer or successor, if the website or our business is sold or reorganised, who would continue to use the information as set out in this policy.
6. International transfers
Some of our providers, including Automattic and some affiliate networks, are based in or use servers in the United States or other countries outside the UK. Where personal information is transferred outside the UK, we make sure it is protected, for example by relying on UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework for certified US organisations) or on the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
7. How long we keep information
- Newsletter sign-ups: your email address and sign-up record are kept until you unsubscribe or ask us to delete them. We then delete them.
- Messages and emails you send us: up to two years after our last contact with you, unless we need them longer to deal with a complaint or claim.
- Technical and security logs: kept by our hosting provider for a limited period in line with its own retention practices.
- Analytics: stored as totals and trends. These statistics do not identify you.
- Commission and accounting records: up to six years, to meet tax and accounting rules.
- Anonymous click and feedback counts: kept while the offer or store is listed, as they do not identify anyone.
8. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to our use of your information where we rely on legitimate interests, and to direct marketing at any time;
- receive your information in a portable format, where this applies;
- withdraw your consent at any time, where we rely on consent. You can change your analytics choice with the “Cookie settings” link at the bottom of every page. You can stop the newsletter at any time with the unsubscribe link in any newsletter email, or by contacting us.
To use any of these rights, contact us using the details in section 1. There is normally no charge, and we will reply within one month. We may need to confirm your identity first. We do not make decisions about you based solely on automated processing.
9. Complaints
If you are unhappy with how we have handled your information, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection: ico.org.uk/make-a-complaint, helpline 0303 123 1113, or by post to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
10. Keeping information secure
Our site is served over an encrypted connection (HTTPS) and is hosted by a provider with security measures in place. We limit access to the information we hold to people who need it. No website can be completely secure, so please do not send us sensitive information by email.
11. Children
Our site is meant for adults shopping online. We do not knowingly collect personal information from children under 13. If you think a child has sent us information, please contact us and we will delete it.
12. Other websites
Our pages link to retailers, affiliate networks and other websites. Once you leave our site, the other website’s privacy policy applies, and we are not responsible for how it handles your information.
13. Changes to this policy
We may update this policy from time to time, for example if we add new features or change providers. The date at the top shows when it was last changed. If we make a significant change, we will make it clear on the site.